Process of Returns and Refunds:
We only entertain the requests for replacement, return or refund only if the request is raised within 3 calendar days of receiving the product. The customers can also raise the request for return or refund even before the product is delivered. In other words, we SHALL NOT entertain any requests for replacement, return or refund after 3 calendar days from the date of delivery of the product.
Before making any request for replacement or return kindly note that we shall process the request for replacement or return only under following circumstances:
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If the supplied product has a manufacturing defect.
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The product supplied is different from the product ordered.
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The product supplied must not have been used or worn out.
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The customer must return it in the same original packing in which it was received. Needless to mention that the original packing must not have been broken or soiled.
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The customer must supply the proof of purchase or receipt of the product.
To summarize the process of refunds, firstly, upon receiving the product for return, within 7 business days, we shall intimate the customer regarding acceptance or denial of the refund request. Once the request has been approved, the refund process shall be initiated and will complete within next 15 days. In simple words, the entire refund process shall complete within 21 days from the date of receiving the product at the premises.